bbb moving companies guide to choosing reliable movers

What the BBB rating really tells you

The Better Business Bureau tracks complaint history, transparency, and responsiveness, then assigns grades from A+ to F. For bbb moving companies, a high score signals consistent problem resolution, not perfection. Read the narrative details: how the mover responded, whether refunds or fixes were offered, and if patterns appear around delays, estimates, or damaged items.

How to evaluate a mover’s BBB profile

Look beyond the badge. Confirm the legal name, physical address, and years in business. Compare the number of complaints to job volume, and note how quickly issues were closed. Cross-check with USDOT and insurance records, then gather recent, off-platform reviews to round out the picture.

• Scan unresolved complaints and repeated themes.
• Verify accreditation and ownership disclosures.
• Match phone, website, and licensing data.
• Ask for a written, in-home or virtual estimate.
• Request proof of cargo and liability coverage.

Use BBB insights as one input among several. The best choice is a mover that pairs clear pricing with responsive service and documented coverage, not just a shiny grade.